Descripción Del Trabajo
We are looking for a Help Desk - Trilingual Agent to provide support to users in an efficient and accurate manner. You will be the firm’s front liner, solving basic technical problems and providing support for all assigned areas. The goal is to maintain customer value to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommend procedure modifications or improvements
- Preserve and grow knowledge of help desk procedures, products and services
Requirements and Skills
- Proven working experience in providing Tech Support
- Spanish, English and French advanced
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
We Offer
- Base Salary up to MXN 23,500 per month
- Major Medical Expenses
- Food Stamps
- Vacaciones Bonus
- Christmas Bonus
- Food Aid
- Daily attendance award
- Life insurance
- Funeral expensas insurance
- Tipo de puesto: Tiempo completo
- Salario: MXN 8,500.00 – 23,500.00 por mes
Ubicación y Horario
Lugar de trabajo: Una ubicación
Horario: Turno de 8 horas
Idiomas Requisitos
- Inglés (Obligatorio)
- Francés (Obligatorio)
Experiencia
- Tech Support, Help Desk, Service Desk: 1 año (Obligatorio)
- Call Center: 1 año (Deseable)
Ubicación
San Nicolás de los Garza, N. L. (trasladarse al trabajo puede ser obligatorio)
Nota
Experiencia laboral en Saltillo o área cercana y disponibilidad para viajar puede variar por oportunidad específica.
Otra Información
Descripciones adicionales y ofertas en Saltillo, Coahuila: Soluciones Net
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