Overviewnsc global is currently looking for a service delivery manager to join our growing company.nsc global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global it communications. Nsc global is a us cisco global gold certified partner with headquarters in london, uk. For more information, please visit www.nscglobal.com.positionservice delivery managerjob typeus hours only (8am to 5:30pm est)start dateimmediatelyresponsibilitiesthis role is responsible for delivery excellence across support towers, customer relationship management, client care, and p&l responsibility. It involves building relationships through open communication, providing status reports, ensuring service level agreements are met or exceeded, and monitoring performance objectives. The role also includes financial forecasting, revenue and profit management, timely billing, and leading collective activities.coordinate all resources of the tower, including off-shore teamsmanage end-to-end services for involved towersensure cooperation between towers using standard methods and toolsapply account-specific processes appropriatelyevaluate and manage service requestsdrive service acceptance, technical assurance, and handover processesserve as spoc for escalations and major incidentsescalate technical issues to tower-specific teams as neededperform root cause analysis for servicesraise problem records and change requests, assess and present changes for approvalmanage resources for change planning and executionmaintain asset management qualityplan and provision cap at the component levelqualificationscollege/university degree in it or 5-7 years of equivalent experienceknowledge of portals, virtualization, applications, databases, or hardwaresolution architect experience (3-5 years), itl foundations, project managementcrm experienceexperience in hardware and software migration is an asset
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