Salesforce developer
we are seeking a salesforce developer for a hybrid position in mexico city (cdmx). The role focuses on end‑user support, troubleshooting user issues within salesforce sales, service, or experience cloud.
key responsibilities
* user support & troubleshooting: first point of contact to resolve common user issues such as login/access issues, password resets, and navigation queries.
* functional assistance: assist users with profile assignment, role updates, permission sets, page layouts, and report/dashboard access issues.
* ticket management: log, categorize, prioritize, and manage incoming incidents via ticketing tools such as salesforce service cloud, jira, or servicenow.
* data & system maintenance: perform basic data updates, corrections, and routine system maintenance or patching.
* escalation: escalate complex technical issues that require deeper analysis to tier 2 or tier 3 teams, ensuring detailed documentation is provided.
* documentation: create and maintain knowledge articles and standard operating procedures.
required qualifications & skills
* experience: 3–5 years (b2 level) or 5–8 years (b3 level) in crm end‑user support or it support.
* technical knowledge: basic understanding of salesforce crm, user security models (profiles, roles, permission sets), and data management.
* communication: strong verbal and written skills for providing clear, empathetic communication to global users.
* soft skills: high patience, strong ownership of issues, and ability to work in a fast‑paced environment with varied shifts.
* certifications: salesforce administrator certification.
* tools: salesforce crm (sales/service cloud); ticketing systems such as jira service management or servicenow.
location
mexico city, mexico
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