Operations director
the operations director plays a pivotal role in ensuring the seamless execution of all hotel operations departments, including front office, business center, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. This key position involves leading staff, enhancing guest and employee satisfaction, and optimizing financial performance.
* leading operations team:
o ensures goals are translated to the team as they relate to guest tracking and productivity.
o creates an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
o understands employee and guest satisfaction results and develops strategies to address need areas and build on strengths.
* managing property operations function(s):
o follows a property-specific recovery plan.
o publishes guest satisfaction results in a timely manner, including guest feedback forms, comment cards, and guest letters.
o takes proactive approaches when dealing with employee concerns.
the ideal candidate will have a high school diploma or equivalent and 4 years of experience in guest services, front desk, housekeeping, or a related field. Alternatively, a 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or a related major, with 2 years of experience in guest services, front desk, housekeeping, or a related field, is required.