* responsible for overseeing and directing various departments within the rooms division, including front office, butlers, concierge, housekeeping, laundry, kidsonly, pbx and bell services.
* attend daily arrivals and weekly heads of department meetings to stay informed and address any concerns or issues.
* develop and implement capex projects that benefit the rooms division and drive growth.
* work closely with the management team to establish and achieve operational and financial goals for the resort.
* ensure all departments under their responsibility comply with annual training programs.