The opportunity
reporting to the talent acquisition manager, the hr operations coordinator will be based in guadalajara under a hybrid work model. This role supports hr operations across north america, including recruitment, onboarding, benefits administration, and hr data management, with a particular focus on mexico.
the coordinator will also play a key role in supporting the establishment and ongoing operations of the new corporate office in guadalajara. Working closely with hr, it, payroll, and hiring managers across canada, the united states, and mexico, this position ensures a smooth and efficient employee experience throughout the hr lifecycle.
what you'll do
talent acquisition support (60%)
* post job openings on internal and external job boards.
* review incoming applications and shortlist qualified candidates.
* conduct pre-screen interviews for selected candidates.
* coordinate and schedule interviews with hiring managers.
* maintain the recruitment tracker and ensure alignment with applicantpro.
* send weekly internal communication updates listing newly opened positions.
onboarding coordination (10%)
* coordinate equipment preparation for new hires in collaboration with it.
* manage background, criminal, and reference checks in applicantpro.
* prepare and send official onboarding documents and instructions to candidates.
* send welcome emails to new hires and coordinate day 1 logistics with hiring managers.
* prepare and send new hire announcements to the company on their first day.
* collect required onboarding documentation and submit complete packages to payroll.
hr administration & hris management (10%)
* collaborate with payroll to ensure that employee information is properly entered and updated in hr systems for new hires, promotions, transfers, and terminations.
* collaborate with payroll to ensure the accuracy, and organization of digital employee files in accordance with company standards.
* support hr reporting, data pulls, and audits as needed.
benefits & employee support (10%)
* support benefit enrollment for new hires in mexico.
* provide first-level support for benefits inquiries from canadian and u.s. employees, escalating complex issues as needed.
* collaborate with payroll on benefit changes and renewals.
hr operations & process improvement (10%)
* contribute to process improvement across recruitment, onboarding, and hr administration.
* assist with sop updates, workflow documentation, and hr operational initiatives.
* provide general administrative support to the ta and hr teams as needed.
what you bring
* 2-4 years of hr operations experience across recruitment, onboarding, and hris
* proficiency with hris and ats platforms, microsoft 365 tools, and monday.com (asset)
* strong knowledge of mexican labor law, imss, and infonavit; familiarity with canadian and u.s. practices
* experience in benefits administration and providing first-level employee support
* excellent organizational skills, attention to detail, and strong compliance mindset
* proven ability to manage scheduling, coordination, and multiple priorities effectively
* high level of accuracy in data entry, documentation, and record management
* fluency in english, with the ability to communicate effectively with global stakeholders
* fluency in spanish (written and spoken) is required
* demonstrated reliability, accountability, and follow-through on deliverables
* proven ability to collaborate cross-functionally and drive process improvements
* ability to work independently in a remote or hybrid environment while maintaining strong communication and responsiveness
working conditions
* full-time, permanent position, monday to friday, 40 hours per week
* standard working hours aligned with eastern standard time (est), starting at 9:00 am
* fully remote initially, with a planned transition to a hybrid model once the corporate office in guadalajara is finalized
* work is primarily performed in an office setting (remote and on-site, as applicable)
* minimal to moderate travel within mexico may be required
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