Te connectivity's account management teams are responsible for selling te's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.
*what your background should look like*:*responsabilities*:*-operational leadership*:- lead the execution of solution center strategies aligned with regional and global goals.
- oversee daily operations to ensure seamless collaboration between customer service, technical support, and inside sales teams.
- *continuous improvement*:- implement lean/six sigma methodologies or similar frameworks to optimize processes and improve efficiency.
- identify and resolve inefficiencies through data-driven solutions and best practices.
- *team management*:- coach and develop team leaders and members to enhance performance and career growth.
- recruit and onboard top talent to create a high-performing and inclusive team culture.
- *customer experience*:- act as the escalation point for complex customer issues, collaborating with cross-functional teams to deliver quick resolutions.
- ensure alignment between internal teams and customer needs to enhance satisfaction and loyalty.
- *metrics and reporting*:- monitor and analyze kpis, including ces, productivity, and sales growth, to drive accountability and continuous improvement.
- support global initiatives by aligning regional operations with broader organizational goals.
- champion transformation initiatives to improve customer satisfaction and operational efficiencies._*requirements*:*-education/qualifications*- bachelor's degree in business, engineering, or a related field.mba preferred.
- 7+ years of leadership experience in customer service, technical support, or sales operations.
- lean/six sigma certification (green belt preferred) or proven experience implementing continuous improvement initiatives (desirable)- sap - sales force (knowledge)- erp - crm- *skills & competencies*- customer-centric: commitment to delivering best-in-class customer service.
- continuous improvement: expertise in process improvement frameworks like lean/six sigma.
- leadership: demonstrated ability to lead and develop multi-functional teams.
- collaboration: excellent interpersonal and cross-functional collaboration skills.
- change management: proven ability to lead and adapt in dynamic environments.
- data-driven: analytical mindset with experience in leveraging metrics to drive decision-making.
- *key performance indicators*- ces and first contact resolution- revenue growth and customer retention- operational efficiency and cost reductions- employee engagement and retention- process improvement metrics*competencies*:- managing and measuring work- motivating others- building effective teams- values: integrity, accountability, inclusion, innovation, teamwork- set : strategy, execution, talent (for managers)