*job details*
*what are you going to do?*
follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
*how will you do it?*
*order processing*
- order input in internal erp (migrating to sap)
- high volume inbound calls
- send order confirmation to the customer (confirm delivery date based on atp, partial delivery allowed, etc)
*backorder monitoring and order management*
- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder.
- maintenance of planned shipping days (delays, customer requests, etc)
- handle customer order cancellations (doa)
- monitor call-off orders
*handling non-conformities and complaints*
- issue internal complaints and rma if required. (salesforce/sap)
- send customer receipt confirmation of complaint
- follow up and coordinate internally on solution and corrective actions
- inform the customer about corrective actions or escalate/involve the account manager
- action on solution and corrective actions
- sap and salesforce credit-note procedures (doa)
*enquiry handling*
- handle customer questions on deliveries, delays, problems, etc.
- follow-up on pending basic quotes
- coordinate approach with inside/outside sales representative
*customer care*
- handle customer questions effectively and in a service-oriented manner
- follow up on actions requested in sales representatives call reports
- inform customers about changed delivery times and equivalent products
*filing & miscellaneous*
- case management in salesforce
- support debtor control on collecting accounts receivable
- keep customer details and price agreements up-to-date.
- collect, share and document leads, projects, competitor details
*what are we looking for?*
- bachelor’s degree in business, international relations or related.
- high english proficiency (written and spoken).
- customer-oriented with a focus on details
- pc skills/ ms office
- problem-solving
- experience in international calls (high volume inbound calls)
- knowledge on sap is a plus.