Specialist in luxury properties
we are seeking a detail-oriented and proactive specialist to join our team. This role blends sales, property management, and strategic partnerships with travel agencies.
key responsibilities
* manage communications and respond to inquiries from travel agents.
* send tailored proposals, apply discounts, and coordinate availability.
* provide rate details, booking terms, and personalized follow-ups with guests and agents to encourage repeat bookings.
* write, format, and approve property descriptions.
* ensure consistent listings across airbnb, vrbo, and partner agency platforms.
* upload and update listings (photos, amenities, descriptions, pricing).
* troubleshoot synchronization errors, restrictions, or visibility issues.
* coordinate matterport scans, airbnb inspections, and professional photoshoots.
* maintain accuracy of all property information.
* update seasonal rate sheets and availability summaries.
* send rate updates and promotions to agencies and travel partners.
* coordinate with marketing on campaign materials and special offers.
* provide copy and visual direction for digital materials such as flyers and email templates.
* conduct market analysis on luxury properties and competitor offerings.
* share insights to improve listing performance and pricing strategy.
* identify and secure influencer partnerships aligned with the company's brand.
* draft and finalize influencer contracts (including spanish translations if needed).
* coordinate pre-arrival details with the concierge team.
* track deliverables, usage rights, and content performance.
* support contracts for guests, influencers, and agency partners.
* participate in internal strategy sessions and owner reviews.
* ensure brand consistency across all guest-facing and internal materials.
* curate visual content, plan shoots, and define the company's digital presentation.
* create sops and internal guides for influencer and agency collaborations.
* assist property managers with operational needs outside the company's portfolio.
requirements
* background in hospitality, tourism, or luxury travel.
* experience working with companies like airbnb, expedia, vrbo or similar is appreciated.
* strong written and verbal communication skills (english & spanish).
* experience with ota platforms, reservations, or property content management.
* highly organized, proactive, and able to manage multiple priorities.
* comfortable working with remote tools and cross-functional teams.