*about axa group operations*
under the leadership of the group coo & ceo of axa go, axa group operations covers the
following divisions:
- group cio
- group technology operations
- group security
- group emerging data & technology
- group procurement & sourcing
- group operations transformation
- strategic programs, group operations finance
- go general secretary and risks
- axa go bo (legal entity: axa business services)
axa group operations operates across more than 15 countries; and comprises around 7000 staff
members.
*role purpose*
relationship management
- ensures a close relationship management with product teams and entities, focused on
product specificities and serves as a key contact for go product teams
- regularly collects customer requirements and feedbacks to ensure improvement and
contribute to product roadmap
- collaborate with the product development teams to bring business requirements of the
entities
- in synchronization with the account manager, manage and follow up product related
escalations by the local entities in collaboration with the product and service delivery and
service management teams (not by-passing the mim process)
- provide advisory & consulting (contribution/help on program/project/issues).
the pbp also
needs to capture knowledge from the products, program, projects to be able to play this role
product lifecycle contribution - local context
- from a product perspective, understand the go & entity tech, data and security program
strategy & product family roadmaps and how this translates into local context
- having more local context (being technical and functional) of the entity, the pbp is
contributing to identify interdependencies within go programs, go / business projects, and
product families and feed into the product lifecycle process
- in collaboration with product teams and account managers, promote go products in the
entities and support the product adoption, de-commissioning and refresh where needed
- supports go / entity's product technical debt management and escalates where needed
- help entities to understand product licenses coverage and licenses models (silva, cesame....)
- support and explain non-functional aspects such as contractual management, target
operating models, service levels and compliance requirements (with the support of the
account manager when required)
volume and price item activities
- support the account manager in the product volume alignment processes (including licenses
when relevant)
- the pbp works with the product teams to undertake a volume trend analysis and ensure a
sanity check of the data and clarify accordingly
- supports product team(s), finance and account manager with the explanation of products
price items (volume, licenses)
internal
*leadership capabilities*
business and functional skills
- strong knowledge of specific product family go strategy, tech and data roadmap,
objectives, organisation and policies
- deep understanding of the axa go product catalogue, focused on a specific product
family
- where relevant, a good understanding of insurance business needs/challenges of the
opco in the short and long term
- client focused and service minded with strong business & commercial thinking
- understanding of local regulation and imperatives on risk and control, legal and
governance, compliance and data privacy regulations and rules
- understanding of the product pricing model
- strong understanding of go operations activities project / program delivery
interpersonal skills
- excellent communication skills, with the ability to build trustful relationships at all levels
- excellent listening and strong communication and presentation skills, an ability to
way that facilitates understanding
- very strong collaboration skills
- capacity to speak up assertively and put good and bad messages on the table in the
interest of the group operations local legal entity, group operations or axa group /
entity
- strong team player, including ability to work in multi-cultural team with limited or no
hierarchical structures amongst them
- high motivation and ability to work under pressure and autonomously
- excellent english communication level
leadership skills
- proven capacity to lead the change in a context of transformation to reach a higher level
of simplification and efficiency
- capacity to take ownership towards concrete results with a hands-on and pragmatic
attitude
- high level of personal accountability and strong commitment
strategic vision
- effectively communicates the go vision & goals regarding product families
*your profile*
*education & experience*
- strong it background
- experience of working in a complex global organization
- good understanding of group operations governance
- good understanding of go financial, project and product processes
*about axa*
as a world-leading insurance company, we act for human progress by protecting what matters.
with 153,000 employees in