1. Support customers' technical issues, such as technical communication, fault locating and demarcation, drill solution output, and other assurance technical work.
2. Manage project requirements, develop project plans, identify project risks, and ensure timely project delivery.
3. Fully cooperate with cloud teams, provide enterprise-level support plan benefits based on customer satisfaction and service stability, output best practices, and proactively improve and plan special services based on customer pain points.
4. Have the opportunity to become a hero of one of the world's three major public clouds and become the most professional customer technical service expert of the global public cloud.
job requirements
1. Have excellent communication skills and effectively communicate with customers about service solutions and availability risks. Be able to quickly handle customer complaints and obtain customer support and recognition. Be able to communicate with customer executives.
2. Experience in corporate level-s/a/b projects and in driving the implementation of cross-department complex projects is preferred.
3. Have a sense of responsibility, be able to practice customer first in the daily service process, and achieve customer success.
4. Have strong pressure resistance and execution ability, and can accept a certain frequency of business trips.
requirements for professional knowledge:
1. Understand huawei's ict products and have at least three years of technical background in ict. Experience with cloud computing projects or 3+ years of customer service experience preferred.
2. Be familiar with common it technologies, such as operating systems, databases, middleware products of major software vendors (such as microsoft, oracle, sap, and ibm), or it basic components (such as dns and ldap/ad).
3. Familiar with at least one scripting language (python/shell/php, etc.).
4. Pmp certificate or hcix certificate is preferred.
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