Hcl is looking for a service desk l1 french with below requirements: job description: • provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • high school (b.sc. or diploma) • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • phone support experience is mandatory • technical helpdesk or technical call center experience is necessary (6 months) • willing to work in 24 x 7 operations great level of french spoken and written what we offer: life insurance major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable). Minor medical expense insurance. Savings fund (up to mxn $3,800 monthly) food vouchers (up to mxn $2,925 monthly) 30 days bonus 10 days of vacation in the first year, increasing by 2 as dictated by law. Location: guadalajara, jalisco. Para obtener más información sobre cómo procesamos sus datos personales, consulte el aviso de privacidad de datos de candidatos de hcltech. Candidate data privacy notice | hcltech