Salario: $ 25,250 – $ 30,416
Remoto: Teletrabajo
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Customer Success Manager I – Junior (100% Work From Home)Location: Remote from MexicoPosition Type: Full-timeSalary : 25,250 - 30,415.67 MXN/month, depending on experienceSchedule: Monday-Friday, business hours Mexico TimeJob OverviewOur client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a general and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Their platform empowers users across industries to streamline operations, drive growth, and crush their goals. The company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.Responsibilities:Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retentionBuild and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions.Lead and execute on-time client implementations while ensuring seamless onboarding and integration.Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success.Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions.Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations.Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended.Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences.Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders.Identify missed opportunities within customer accounts, driving adoption and maximizing value through proactive training and support.Consult with clients on priorities related to upcoming feature roadmaps and product enhancementsProactively identify opportunities to improve processes, enhance revenue, and boost product efficiency.Demonstrate technical acumen by developing workable solutions aligned with customer goalsResolve issues and risks through collaborative, cross-functional efforts.Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customersExhibit a team-oriented attitude and a strong passion for customer success.Take ownership of short-turnaround projects and deliver results under tight deadlinesContinuously improve customer relationship management processes to ensure optimal customer outcomesPerform other duties as assigned in response to evolving business needs.Qualifications, Skills and Key CompetenciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience/Education/Certifications Required:Bachelor’s Degree or equivalent SaaS experience is strongly preferred. At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organizationPrior experience using HighLevel or other similar vertical solutions preferred.Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferredDemonstrates excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and writtenSelf - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress.Exhibits strong critical thinking, effective communication, and creative problem-solving skills to address challenges and deliver solutions.Skilled in managing sensitive customer issues with professionalism, tact, and diplomacyOperates as a self-starter with a positive attitude, a strong sense of ownership, and a commitment to personal and professional growth within a dynamic team environment.Adept at multi-tasking and navigating ambiguity in a fast-paced, collaborative workplace, ensuring priorities are managed effectivelyHighly organized and capable of balancing multiple responsibilities while meeting deadlines and maintaining attention to detail.