Job title: microsoft dynamics 365 crm support engineerlocation: remotetype of employment: full timestrong knowledge of power platform and crm customization, particularly in service modules.expertise in crm security model, business rules, workflows, plugins, and javascript in customer service and field service contexts.familiarity with azure services, api integrations, and alm processes for the customer service and field service modules.requirements:3+ years of experience in microsoft dynamics 365 crm (ce) support, implementation, or development, with a focus on customer service and field service modules.excellent problem-solving and analytical skills.strong communication skills to interact with technical and non-technical stakeholders.preferred qualifications:microsoft certified: dynamics 365 customer engagement (ce) certifications.experience in azure devops, ci/cd pipelines, and power bi.knowledge of itil processes for incident and change management, with an understanding of service operations in the context of customer support and field service.main responsibilities:customer service and field service modules: in-depth expertise in customizing and troubleshooting these modules, ensuring seamless integration and high-quality user experiences.power platform and crm customization: skilled in leveraging power apps, power automate, and other tools to create tailored solutions and streamline workflows.security model and data management: proficient in designing and implementing secure data models, handling data migration, and maintaining data integrity.azure services and integrations: familiarity with azure-based solutions, including api integrations, devops practices, and cloud infrastructure management.