Manages a global team within the global clinical supplies pmo department and effectively oversees projects to ensure compliance with established policies, procedures, and regulations. Serves as a point of escalation for department related issues and concerns. Interacts with both internal and external management level peers to resolve day to day challenges and issues. Develops process improvements and makes recommendations in workload organization of the department by focusing on end results using metrics and key performance indicators to manage performance.
*essential functions*:
- manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counselling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
- identifies training needs for staff to ensure appropriate customer service/communications and compliance.
- sets goals for direct reports based on departmental objectives and performance.
- monitors and validates metrics and weekly/monthly reports for assigned group.
- makes strategy recommendations at departmental, project, and team meetings.
- ensures the effective resource and utilization management of staff to meet departmental targets set by senior leadership.
- provides functional updates to senior leadership in a collaborative cross functional environment to support departmental targets.
*qualifications - internal*
*education and experience*:
- bachelor's degree or equivalent and relevant formal academic / vocational qualification
- previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
- 1+ year of leadership responsibility
*knowledge, skills and abilities*:
- strong supervisory and people management skills
- strong analytical, organizational and planning skills
- excellent interpersonal, problem solving and decision making skills
- good computer skills including microsoft office suite
- solid communication skills both written and verbal, including strong command of english language
- ability to work under pressure
- solid understanding of the overall clinical supplies operations, legislation and best practices
- ability to motivate and integrate teams and teach/mentor team members
- solid negotiation and multi-tasking skills
*management role*:
- manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments