Overview
job description - chief concierge (hot0bykt)
work locations
hilton los cabos beach & golf resort, carretera transpeninsular los cabos 23447
responsibilities
* lead the concierge team and set department goals to help team members create an exceptional guest and customer experience
* ensure comprehensive training and consistent execution of all team operations in alignment with forbes travel guide standards, fostering a culture of excellence
* supervise daily concierge operations
* set department objectives, work schedules, budgets, policies and procedures
* monitor appearance, standards and performance of concierge team members with emphasis on training and teamwork
* ensure team members have current knowledge of hotel products, services, pricing, policies and local area
* maximise sales revenues through up-selling and marketing programmes
* monitor guest satisfaction reports and implement actions to improve results
* maintain good communication and working relationships with all hotel areas
* project a professional manner with an emphasis on hospitality and guest service
* act in accordance with policies and procedures when working with front of house equipment and property management systems
* attend front of house/hotel meetings, as required
qualifications
* solid experience in luxury hospitality, preferably with a proven track record in the implementation and oversight of forbes travel guide standards
* a degree or diploma in hotel management or equivalent
* front office supervisory experience in the hotel, leisure or retail sector
* possess strong commercial awareness and sales capabilities
* excellent leadership skills, interpersonal and communication skills
* a passion for delivering exceptional levels of guest service
it would be advantageous in this position to demonstrate the following capabilities and distinctions:
* previous experience working as a chief concierge or head concierge in a hotel environment
about hilton
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing team members are at the heart of it all!
schedule
full-time
brand
hilton hotels & resorts
job
guest services, operations, and front office
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