A spa sales manager analyzes local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
what will i be doing?
as spa sales manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
analysis local market trends and competitor activity to identify business leads
develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
negotiate room rates/packages with corporate clients
develop and implement creative local marketing channels, including social media channels
prepare company contracts for the spa in accordance with current business and pricing conditions
work within current business strategies and recognising potential opportunities
cooperate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs
attend sales events, as required
produce accurate and timely reports that meet the needs of the sales director and senior management to include the reporting of appointments, calls made and business leads
answer customer queries in a prompt and professional manner
manage staff performance in compliance with company policies and procedures
recruit, manage, train and develop the sales team
what are we looking for?
a spa sales manager serving hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
positive attitude and good communication skills
commitment to delivering a high level of customer service
excellent grooming standards
flexibility to respond to a range of different work situations
ability to work under pressure and under own initiative
experience in a sales role with a proven track record to close a sale
it would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
knowledge of local market
knowledge of hospitality
passion for sales and for achieving targets and objectives
degree-level qualification in a relevant field
what will it be like to work for hilton?
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
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