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Hybrid customer service associate

Ciudad Insurgentes, B.C.S.
Novartis
Publicada el Publicado hace 9 hr horas
Descripción

*summary*:
profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y posicionar adecuadamente a novartis y sus marcas.

*about the role*:
*major accountabilities*
- ensure product availability
- administration of product inventories in key accounts
- assist pims team with the follow up of the patients or hcps enrolled in the support programs
- stakeholder management within every account in territory:

- hospital director
- administrative directors
- division heads
- service heads
- supply departments
- purchasing departments
- pharmacy
- analyze the market trends to define a plan of proactive promotion
- identify commercial needs, opportunities, weaknesses and strengths of the business to propose initiatives and solutions and optimize sales
- understand patient journey and the role of each medical specialty in the treatment of patients
- promote the product with hcps based on the key messages defined by marketing team
- provide professional clinical support to customers
- handle customer or hcp questions regarding the products
- having approach with payers and prescribers trough digital platforms

*experiences*:

- 2 years as insurance agent with a proven record of sales performance.
- knowledge of the health care system and its changing environment.
- selling skills in an account development role.
- therapy class background

*desired*:
experience as virtual representative,.

*capabilities*:

- strategic thinking
- relationship skills (internal and external)
- negotiation skills
- effective communication
- customer orientation
- analytical skills
- focus on results
- cross functional work
- self directed resilience
- digital saavy

*nice to have*:

- agile ways of thinking/working certifications
- experience as digital rep

division

international

business unit

innovative medicines

location

mexico

site

insurgentes

company / legal entity

mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.

Functional area

sales

job type

full time

employment type

regular (ventas)

shift work

no

*ajustes de accesibilidad*:

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