We are seeking a senior business analyst to join our nonprofit transform team.as a senior business analyst, you will help build and execute long-term solution roadmaps that help our clients get the most out of their technology.you will work with project teams to design, implement and deploy solutions to a wide variety of nonprofit clients.candidates for this role should possess knowledge of the salesforce.com capabilities (both functional and technical) in the nonprofit space.your primary focus is to act as a clear communicator between client stakeholders and our technical team.you will spend your days uncovering business requirements, documenting functional needs, and showing clients how salesforce can solve their everyday challenges.the idóneo candidate will have direct experience working with nonprofit organizations, with an understanding of nonprofit business processes, their use of salesforce and how they leverage industry specific 3rd party applications.key responsibilitieslead discovery sessions to uncover complex business requirements and translate them into actionable technical strategies.create and demonstrate salesforce solutions that address customer requirements, ensuring alignment with platform best practices.hands‐on configuration and customization of sales cloud, service cloud, and experience cloud to meet unique client needs.own the documentation of functional/technical requirements, user stories, and data migration strategies from inception to final deployment.act as a point of contact for stakeholders, ensuring the technical roadmap aligns with their long-term organizational goals.basic qualifications3+ years of salesforce consulting experience in a professional services environment.proven track record of delivering complex projects on sales cloud, service cloud, and/or experience cloud.active salesforce administrator (adm‐201) certification.ability to thrive in a fast‐paced, agile environment, managing multiple priorities without losing sight of the details.desired qualificationsexperience with salesforce nonprofit cloud or nonprofit success pack (npsp).
salesforce certifications including: salesforce sales, service, experience cloud consultant, salesforce nonprofit cloud consultant, or salesforce advanced administrator.in‐depth backend knowledge of the platform, including tableau or crm analytics.1–2 years in a sales/success operations role within a high‐growth technology company.core valuesput people first by building trusted relationships with clients and mentoring teammates.grow together, win together by sharing knowledge, celebrating wins, and elevating others.bring your authentic self to work by fostering openness, empathy, and integrity in every interaction.take the path you'll be proud of by delivering excellence, owning outcomes, and learning from challenges.push boundaries, blow minds by designing creative, scalable solutions that drive real impact.plative inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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