Senior operations manager
we are seeking a
senior operations manager
to oversee and optimize the performance of multiple large-scale venues in mexico city. This position plays a
strategic and hands-on leadership role
, ensuring that all operations run efficiently, profitably, and in compliance with corporate standards and local regulations.
you'll serve as the main liaison between venues, leadership teams, clients, and local authorities, combining operational excellence with strategic direction and real-time decision-making.
key responsibilities
ensure the
legal, profitable, and professional
operation of all assigned venues.
oversee the execution of corporate plans in hr, sales, marketing, security, energy efficiency, and customer service.
supervise
event execution
, ensuring proper logistics, timing, and client satisfaction.
address critical situations and resolve operational incidents promptly.
review and authorize
financial reports, budgets, and forecasts
.
participate in
investment decisions, equipment procurement, and vendor agreements
.
lead labor negotiations and handle conflict resolution as needed.
define goals with local managers and monitor performance against kpis.
mentor operational leaders to ensure continuous improvement and compliance.
represent the company in meetings with partners, vendors, and local authorities.
qualifications
education:
bachelor's degree in business administration, hospitality, finance, or related field.
experience:
minimum
5 years in senior operational management
, preferably within
stadiums, arenas, convention centers, events, or hospitality industries.
experience managing large teams and coordinating high-profile events.
skills:
strong focus on
quality, efficiency, and customer service excellence.
expertise in
budgeting, analytics, marketing, and operational strategy.
proficiency with erp, crm, and pos systems.
excellent communication and negotiation abilities.
advanced leadership and team development skills.
intermediate to advanced english proficiency.
availability for
frequent travel and extended hours
during events or audits.
core competencies
strategic planning & execution
results orientation
decision-making & sense of urgency
leadership & coaching
seniority level
mid-senior level
employment type
contract
job function
management
hospitality and facilities services
mexico city metropolitan area
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