Call center team leader (remote | latam)at match recruitment agency, we connect top talent with leading international it and digital companies around the world.one of our key partners a fast-growing international company in the igaming industry is looking for a call center team leader to join their expanding latam team.if you enjoy leading people, optimizing team performance, and working in a fast-paced international environment, this could be the perfect next step for your career.what youll doas a team leader, youll play a key role in driving team performance and creating a productive, motivated work environment.your responsibilities will include:monitoring team performance, call quality, and key operational metricssupporting and guiding operators to improve results and productivitydistributing workload and managing daily team operationsparticipating in recruitment processes alongside hronboarding and training new team memberscreating schedules, tracking reports, and helping improve internal processesidentifying operational challenges proactively and implementing solutions what were looking forwere seeking someone proactive, organized, and people-oriented who can confidently lead a remote team.requirements:+6 months of experience leading or supervising teamsbackground in call centers, sales, customer support, or retentionexperience managing kpis, schedules, and operational workflowsfamiliarity with crm systemsstrong communication and problem-solving skillsability to multitask and prioritize effectivelyspanish proficiency (native or c1+)english level b1+ (for communication with management and international teams) nice to haveexperience in igaming or fintech environmentsexperience working with international remote teams what we offer100% remote work opportunitystable full-time schedule (5 days a week)opportunity to lead a dynamic and growing teaminternational work environment with growth opportunitiespaid vacation days + additional wellness dayscompetitive compensation package with performance-based bonusesadditional compensation details and bonus structure will be discussed during the interview processif youre looking for a role where you can make an impact, grow professionally, and be part of an ambitious international project, wed love to hear from you.-requerimientos- educación mínima: educación media superior -bachillerato generalaños de experienciapalabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, casa, remoto, remote, teletrabajo, home