.our companyour propertysusurros del corazon is situated on the sparkling riviera nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.role summaryjoin our team as experience curator and become one of the authors of our story.
the experience curator at susurros del corazon will embark on a brand-defining program of deepening our "soulful" experiences at our properti.
this role will spearhead this effort for susurros del corazon, and as such, will be responsible for initiating, facilitating, and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation.
this role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts' guest experience.
reporting to the general manager.key responsibilitiesdevelop annual events calendar for the property, based on susurros del corazon journey map.plan, lead, and guide inter-departmental execution of special events and weekly activities, events, classes, and programs that allow guests to maximally experience the property's values and create lasting memories.develop daily rituals that bring the resort's spirit alive for its guests and the local community.curate design elements for use in resort spaces, retail, and amenity offerings.create, execute, teach, and standardize presentation and execution of guest offerings.activate event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.establish relationships with local partners and vendors to initiate and enhance our unique brand story.align the resorts with strong brand partners to solidify our messaging in the local community as well as the global luxury resort market, and to present a consistently attractive brand image to existing and potential guests.create visual and physical content to support the marketing of the experiences.
this could include photoshoots, copywriting, graphic design, etc.coordinate with talent and culture to ensure that our team training program epitomizes the resort and auberge values and brings the property journey map to life for employees.
maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings.identify opportunities to further improve, customize, or personalize a guest's experience.maintain confidentiality and security of specified resort information, correspondence, reports and filesrequired qualifications6-8 years of work experience in a creative field, and previous leadership experience.bachelor's degree or equivalent, ideally in design, marketing, public relations, or a combination