, authorities and accountabilities
ESSENTIAL RESPONSIBILITIES:
1. Ensure compliance with manage the Job Cycle (MtJC) process
2. Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
3. Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
4. Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
5. Design a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
6. Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
7. Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
8. Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
9. Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
10. Work on Field Incidents related to products/services
11. Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
12. Ensure timely incident management to enable fast customer issue resolution and cash collection
13. Advise on product improvement opportunities for repetitive component/product failures
14. Responsible for providing sales support and product application recommendations
15. Product line specific responsibilities as applicable
16. Handles special projects as required
17. Second contact later the sales team and support to the customers
18. Internal communication / Time Management
QUALIFICATIONS/REQUIREMENTS:
19. • Bachelor’s degree in science, technology, engineering or mathematics
• Excellent leadership, strong interpersonal, influencing and planning skills
• Ability to be on call outside of normal business hours
• Ability to work in a global matrix organization
• Excellent communication and presentation skills
• Strong organizational, analytical and problem solving skills
• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
DESIRED CHARACTERISTICS:
20. • Significant operational experience
• Comfortable presenting in front of an audience of experienced peers
• Ability to manage, develop, coach, and mentor teams across organizational boundaries
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently
Reports To: Service Delivery Technical Org
Required Qualifications
21. Advanced English
22. Bachelor’s degree in science, technology, engineering or mathematics
• Excellent leadership, strong interpersonal, influencing and planning skills
• Ability to be on call outside of normal business hours
• Ability to work in a global matrix organization
• Excellent communication and presentation skills
• Strong organizational, analytical and problem solving skills
• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
Desired Characteristics
23. Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
Work with Us
Our people are at the heart of everything we do at Baker Hughes. We know we’re at our best when all our employees are thriving, engaged, and able to bring their full potential to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at every level to bring out the best in everyone.
Working for you
Our innovations have revolutionized energy for over a century. But to keep moving forward into the future, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contributions
The Baker Hughes internal title for this role is: Services Specialist - Applications Engineering