*about this outstanding opportunity!*
as the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
*job summary*:
join us as a *junior service support specialist*! A position to be responsible for the coordination of maintenance activities that requires dispatch and logistics skills to ensure that services provided to operators’ customers are continuously available and performing to service level agreement (sla) performance levels.
You will also be responsible for receiving work orders from the operator's customer care center or customer nocs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the customer.
*you will*:
- be responsible for handling dispatch and logistics managed services that involves field technician workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance.
- be the support to our customer work orders corrective and preventive maintenance activities.
- dealing with logistics topics as material and telecommunication device deliveries and return to different vendors.
*responsibilities*:
- customer order handling ericsson system intakes
- service desk processes
- field operations dispatch processes
- service operations activities
- proactive customer services
*to be successful in the role you must have*:
- welcome any bachelor’s degree or truncated career. (welcome recent graduates)
- at least 6 months on service desk or customer service. (desirable)
- advance communication english skills (90% or more).
- work under pressure with great service attitude.
- knowledge sharing and collaboration skills.
- teamwork skills
- follow instructions & procedures and propose process improvements.
- have availability to roll shifts.
- excel intermediate and programming skills basic or intermediate level. (desirable)
*benefits*:
- contract type: full time;
- vacation
- medical & life insurance;
- vacation prime and christmas bonus over law benefits
- food tickets
- saving found
- career plan mentoring;
- referral bonuses for recommending your friends to work at ericsson.
- learning platform to develop your knowledge, skills, and proficiencies & curated external content - articles, videos, courses, podcasts, and books from degreed
*what happens once you apply?*
to prepare yourself for next steps, please explore here: