Duties and responsibilities工作职责·process all incoming and outgoing calls accurately and courteously正确并礼貌地处理所有打进和打出酒店的电话。·records and controls accurately wake up calls准确记录并管理叫早服务。·pages guests in co-operation with concerned departments与相关部门合作，对客人进行呼叫。·records all entries on traffic sheets将所有条目记录到电话单上。·assists guests with international calls and directory queries协助客人处理国际长途和号码查询。·calls guests by name whenever possible尽量称呼客人的姓名 。·pages staff member when requested如有需要，对工作人员进行呼叫。·abides by principles of guest privacy遵守保护客人隐私的原则·handles guests needs or requests and reports complaints to the telephone supervisor满足客人的需要或请求，并向总机主管汇报投诉情况。·report on logbook daily每日记下工作日志。·bill call costs提供电话费单据。·aware of local telephone listings and frequently dialed numbers熟悉当地电话表以及常拨号码。·strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。·advises defects on switchboard equipment to supervisor向主管汇报总机设备出现的问题。·maintains a clean work environment保持工作环境的清洁。·attends to all guest queries and requests promptly及时处理客人的所有问询和要求。·maintains detailed knowledge of the hotel’s fire, life and safety system熟知酒店的消防、救生和安全系统。·maintains detailed knowledge on the emergency response team and workings of the telephone room in this regard熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。·maintain hotel information保管酒店相关信息。·responsible for entering accurate room status into computer daily and investigate discrepancies负责每天将客房情况准确的输入电脑并调查各种异常情况。·do reservation job when reservation department is duty off.在预订部不当班期间承接预订工作。Required skills –技能要求·communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力·able to read and write english能够读写英语qualifications –学历·outgoing personality and desire to learn性格外向，乐于学习experience –经历·1 year experience in a related discipline or an equivalent combination of education and experience. 拥有1年与此相当的教育和相关工作经验结合的背景。
#j-18808-ljbffr