*job description summary*: systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process.
all activities that consider both the business come join the cf34 team!
the cf34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying.
it's also the only aviation program fully supported by geiq: mechanical design, performance, controls, repair analysis, c&a, pde, fleet and systems.
the cf34 fleet support team has ownership across the -3/-8/-10 engine lines covering from fan blades to bearings to fuel systems to vibe diagnostics, it's a great place to increase your systems thinking and a career accelerator
the cf34 fleet systems engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability.
in this role you will be responsible for specific hardware/component installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the ge internal customer/engineering team
*roles and responsibilities*
- identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (systems tech review, tg 3/6/9, pcb)
- provide technical recommendations to customers via salesforce inquiries/departure records on assigned ata codes
- 24/7 availability to handle aircraft on ground (aog) requests via salesforce
- develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
- lead root cause investigations using the commercial field problem resolution guide & tops8d, and bring them to technical/program and regulatory (faa, transport canada, etc) reviews for closure
- support the cf34 mro network to define and follow up investigative overhaul/inspection workscopes
- recommend, with guidance, the approach to meet the technical and program requirements
- prepare and present at customers monthly conference calls and annual face to face operators' conferences
- ensure lessons learned are properly documented in drb, fleet technical forum, fleet & pse tech community, etc
- bring the customer perspective to the life cycle/systems engineering team
- act as liaison between cf34 customers and internal ge engineering groups
- travel availability to address field investigations in person at mro locations, customers' facilities and/or airframer sites
- meet and/or exceed the established services engineering responsiveness targets
- lead and execute efforts to reduce significant events (ses), unscheduled engine removals (uers), delays and cancellations (d&cs) and unscheduled shop visits (usvs)
- lead development of effective maintenance actions to increase cf34 reliability through service bulletins and engine manual updates
*required qualifications*
- bs degree plus 8 years of experience or master's degree plus 6 years of experience
- degree must be in:
- mechanical, electrical or aeronautical engineering
- proven knowledge/experience working with aircraft engine hardware/components
- demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
- demonstrated interpersonal and team working skills
- self driven, goal-oriented, independent, good problem-solving skills
- effective written and oral communication skills in english and spanish (any additional language is a huge plus)
- presentation skills: ability to communicate with technical leadership
- capable of reaching out to technical coaches and mentors for guidance
- demonstrated ability in establishing common goals and objectives
*desired characteristics*
- experience in aviation engines field problems resolution
- experience in engine manuals structure
- knowledge in aircraft/engine interface field issues resolution
- knowledgeable in tops8d methodology
- knowledgeable of departure records activity
- knowledgeable in weibull life data analysis
*additional information*:
*relocation assistance provided*:no