The operations analyst role involves handling specific tasks for client account teams, including root cause analysis, service level agreement monitoring, ticket lifecycle management, and key performance indicator reporting. Responsibilities include learning account specifics, collaborating closely with internal departments, and having a basic understanding of supply chain logistics and hardware troubleshooting.
key skills include excellent customer service expertise, advanced usage of microsoft excel and powerpoint, and knowledge of desktop, laptop, and laser printer components. The role also requires experience with ticket lifecycle management, service level agreement requirements, and microsoft office or office 365.