Customer support associate
we are seeking a highly skilled professional to join our customer-facing team as a customer support associate. In this role, you will be responsible for resolving billing inquiries and discrepancies efficiently.
you will conduct soft collections calls to assist customers with payment arrangements, handle high call volumes while maintaining quality and accuracy, collaborate with team members to meet performance metrics and goals, and document customer interactions and maintain accurate records.
* resolve billing inquiries and discrepancies efficiently
* conduct soft collections calls to assist customers with payment arrangements
* handle high call volumes while maintaining quality and accuracy
* collaborate with team members to meet performance metrics and goals
* document customer interactions and maintain accurate records
this is a challenging yet rewarding role that requires strong communication and problem-solving skills. If you have experience in call center environments and are passionate about delivering exceptional customer service, we encourage you to apply.
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about the role
in this position, you will work closely with our team to provide top-notch customer support and ensure that customers receive the best possible experience.
your key responsibilities will include:
* responding to customer inquiries and resolving issues in a timely and efficient manner
* providing product information and making recommendations to customers
* working collaboratively with other team members to achieve shared goals and objectives
* documenting customer interactions and maintaining accurate records
we are looking for a highly motivated and organized individual who is able to multitask and work well under pressure. If you have a passion for customer service and are looking for a new challenge, we encourage you to apply.
benefits of working with us:
* a dynamic and supportive work environment
* ongoing training and development opportunities
* a competitive salary and benefits package
* the opportunity to work with a diverse and talented team