Inbounder – immigration law firm support (on-site in guadalajara)
specialized in providing staffing and nearshoring solutions for organizations in the united states, with a focus on highly skilled talent from mexico. Our mission is to connect businesses with bilingual, well-trained professionals, offering services such as staffing for immigration lawyers, it experts, and bpo (business process outsourcing) services, including customized contact centers.
humanlinks is hiring a bilingual inbounder to join the on-site support team for a reputable immigration law firm based in texas. This role is fully on-site in guadalajara and serves as the first point of contact for clients calling from the u.s. seeking legal guidance on immigration matters.
you will manage high-volume inbound calls with professionalism, empathy, and accuracy—ensuring every caller receives clear information, timely follow-up, and a seamless experience before being connected to legal staff when needed.
responsibilities
* answer inbound calls daily from u.s.-based clients.
* conduct initial intake: collect basic information, verify eligibility, and document caller needs.
* schedule consultations and send required forms or instructions.
* provide clear, compliant responses to frequently asked questions (no legal advice).
* log all interactions accurately and confidentially in internal crm systems.
* return 100% of voicemails by end of business day.
* support case coordination between clients and the legal team in texas.
* maintain strict confidentiality and data security at all times.
* follow standardized operating procedures (sops) with precision and consistency.
requirements
* fluent in english and spanish.
* previous experience in customer service, call center, intake, or administrative support (legal or immigration experience is a strong plus).
* excellent communication, active listening, and de‑escalation skills.
* highly organized, detail‑oriented, and reliable.
* comfortable using digital tools: email, calendar, crm systems, and softphone/voip.
* professional demeanor and ability to handle sensitive topics with empathy.
* must be able to work on‑site in guadalajara, jalisco during business hours.
ventajas
* $15,000 mxn monthly salary (tax‑free).
* stable on‑site position with a growing u.s.-mexico legal support operation.
* clear processes, structured training, and supportive supervision.
* opportunity to work closely with a u.s. immigration law firm and gain exposure to cross‑border legal workflows.
* professional, respectful, and mission‑driven work environment.
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