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location:
guadalajara, mx
category: global business service jobs
customer service digital project specialist
why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!
imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.
making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.
you’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.
we are thrilled to announce the establishment of the new gbs americas center in guadalajara, mexico. This strategic move marks a significant milestone for allnex as we strengthen our presence in the americas and scale our operations efficiently across the region. As we embark on this exciting new chapter, we remain unwavering in our commitment to fostering a unified and collaborative culture across all our locations. The gbs americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.
the customer service digital project specialist will be working along the customer service team executing cs activities providing operational support to the cs team during peak periods or when additional coverage is needed, ensuring business continuity and customer satisfaction. Monitor and troubleshooting technical issues in customer orders, system processes and cross-functional activities along with it and operational teams to improve inefficiencies and proposing actionable solutions that way contribute to continuous improvement projects/innovations in customer service, being part of the initiatives in supply chain, commercial and allnex globally.
responsibilities
* lead and implement digital and continuous improvement initiatives within customer service, ensuring alignment with global supply chain and commercial strategies.
* act as a digital solutions ambassador, promoting innovation through automation, standardization, and emerging technologies like rpa, iot, and customer portals.
* represent customer service in cross-functional digital projects, ensuring solutions meet functional needs and drive operational excellence.
* serve as super user and main contact for digital tools (sap, edi, customer portal, rossum), supporting internal users and resolving technical and functional issues. Support sap and customer portal enhancements, collaborating with global teams to improve functionality, improvements, maintain documentation and support automation of processes.
* perform customer service related activities.
* drive edi implementation and maintenance, including onboarding new customers, troubleshooting, documentation, and team training.
* provide training and knowledge sharing for customer service teams, maintaining work instructions.
* manage customer orders and communications, ensuring coordination across supply chain and delivering high-quality service.
required skills and experience
* 2+ years in a b2b customer-facing customer service role.
* at least 1 year of hands-on project management experience, leading digital or continuous improvement projects.
* high proficiency in ms office; excel and power point.
* understanding of end-to-end supply chain processes and objectives.
* proven ability to represent customer service in digital solution projects and drive implementation of digital initiatives.
* strong analytical mindset with the ability to interpret and act on data insights.
* experience working in a multicultural environment; shared services or global business services experience is a plus.
* experience in sap as super user, specifically for customer service-supply chain related processes would be a plus.
qualifications
* university degree in computer systems engineering, information technology, informatics, computer science, or software engineering.
* english language at fluent level.
* adaptability: a person that feels comfortable with change and fast-paced environments.
* collaboration: team oriented with proactive attitude and ability to work across cultures and departments.
we offer
we are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.
equal employment opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
find out how you can make an impact! Check out our careers page for available opportunities. We look forward to hearing from you.
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