Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.
At alorica, we are driven by a passion for people—both our clients and our employees.
Our mission is simple: to make lives better—one interaction at a time.
We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.
Whether you are starting your career or taking the next step, alorica provides opportunities to learn, grow, and thrive while making a meaningful impact.
*summary*
as part of our #coolcenter, you’ll have the opportunity to work in a dynamic and collaborative environment alongside a diverse team of experienced professionals who will help you grow and develop your career.
As an alorican, you’ll also enjoy excellent additional benefits.
*key responsibilities*handle customer inquiries in english and portuguese via phone, email, or live chatprovide timely and accurate technical assistance related to medical equipment, including both hardware and software applications, supporting patients and customersresolve customer issues efficiently and empathetically, ensuring a positive experiencedocument customer interactions and updates according to quality standards*requirements*proficiency in portuguese and englishavailability for night shifts (with two days off per week)ability to handle multiple channels simultaneouslyanalytical mindset and strong reading comprehension skillscomputer proficiency*benefits we offer:*monthly salary of $19,000 mxn\*productivity bonuses of up to $4,000 mxn\*night shift bonus of $3,100 mxnnight transportation (ni