*responsibilities*:
- client communication: serve as the primary point of contact for clients, managing all communication, and ensuring timely and effective project updates.
- client relationship building: develop and maintain strong, long-term relationships with clients, understanding their needs, and delivering tailored solutions to meet their objectives.
- project planning: collaborate with clients and internal teams to define project scope, timelines, and budgets, ensuring clear expectations and successful project outcomes.
- issue resolution: proactively identify and resolve any project issues or client concerns, ensuring prompt and effective solutions.
- client reporting: prepare and deliver regular project reports and updates to clients, highlighting campaign performance and providing actionable insights.
- process improvement: continuously evaluate and improve project management processes to enhance efficiency, quality, and client satisfaction.
*requirements*:
- experience: minimum of 2 years of experience in an account management or project management role, preferably in a digital marketing agency.
- communication skills: excellent communication and interpersonal skills to manage client relationships and collaborate with internal teams.
- project management skills: proven project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- client service: strong client service orientation, with a focus on delivering exceptional client experiences and building long-term relationships.
- organizational skills: highly organized, with the ability to prioritize tasks, manage timelines, and maintain accurate project records.
*benefits*:
- professional growth: opportunities for professional growth and development in a fast-paced and creative industry.
- flexible work arrangements: support for maintaining a flexible and healthy lifestyle with an overall work-life balance.