The Sales Supervisor is responsible for managing and developing a team of sales agents within a call center. This role includes coaching, providing feedback, and training agents to enhance their sales skills and performance. The Supervisor will also ensure that the team meets and exceeds sales targets while adhering to company standards and delivering exceptional customer service.
**Key Responsibilities**:
- Coaching and Development: Provide one-on-one and group coaching to sales agents, focusing on techniques to improve sales performance and customer interactions. Develop and implement training programs to address skill gaps.
- Performance Monitoring: Monitor and evaluate agent performance through call reviews, performance metrics, and quality assessments. Provide constructive feedback and actionable insights to help agents improve their skills.
- Sales Strategies: Develop and communicate effective sales strategies and techniques. Share best practices and industry trends with the team to keep them updated and motivated.
- Goal Setting: Set clear sales goals and performance targets for the team. Track progress and performance against these goals, and implement corrective actions as needed to achieve objectives.
- Reporting: Prepare regular reports on team performance, sales metrics, and individual achievements. Use data to identify trends, assess performance, and inform strategic decisions.
- Motivation and Engagement: Foster a positive work environment that encourages team cohesion and motivation. Recognize and reward top performers while addressing performance issues in a supportive manner.
- Customer Focus: Ensure agents understand and adhere to company policies regarding customer interactions. Promote a customer-first approach to enhance satisfaction and loyalty.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $18,000.00 - $22,000.00 al mes