*discover your future at citi*:working at citi is far more than just a job.a career with us means joining a team of more than 230,000 dedicated people from around the globe.at citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.*job overview*:the ops support specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.additionally, the ops support specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.*responsibilities*:- document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- identify process gaps requiring escalation, offering potential solutions- assist with inventory management and workflow needs as dictated through risk priority and service level- support a range of products and services- analyze problems and formulate solutions through research and investigation- navigate, test and execute moderately complex databases, spreadsheets, and systems- ensure accurate and timely account handling- assist in activities that help reduce organizational impact and/or loss*qualifications*:- 1 year of relevant experience- proficient computer and typing skills- ability to adapt to new technology quickly and seamlessly- consistently demonstrates clear and concise written and verbal communication skills- ability to work with others to complete assigned tasks*education*:- high school diploma or equivalentthis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.*funciones*- captura de informacion en sistema de clientes del área pyme/bei- llenado de formatos para la alta de cuenta de cheques pyme/ bei- seguimiento con ejecutivos de sucursal, sobre el estatus de documentacion de clientes pyme/ bei- analisis de datos (revisar si los documentos se encuentran actualizados y coinciden entre si)- validacion y recepcion de solicitudes para apertura de cuentas y mantenimientos de clientes del segmento de bei y pyme*requisitos*- experiência en captura de volumenes altos de informacion- excel intermedio- analisis de detalles- experiência en ánalisis de datos- experiência en atención a clientes internos*zona de trabajo*- tecno parque/ azcaptozalco- disponibilidad para rolar horarios de 9 a 6 pm y de 10:30 am a 7:30 pm*job family group*:operations - core- *job family*:operations support- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.- view citi's _eeo policy statement_ and the _know your rights_ poster._