Overview
individuals in issue management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues.
this includes coordinating with key stakeholders to investigate control gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.
responsibilities
help support for the coordination and comprehensive management of issues with key stakeholders
help drive issue quality reviews ensuring compliance with issue management policy, standards and procedures
help facilitate business / function quality control engagement across the full lifecycle of high impact issue remediations and key remediation programs
help maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and issues quality control processes highlighting risk and escalating concerns in a timely manner
implement sustainable solutions by addressing root causes
utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
identify and analyze potential control gaps and operational risks across citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
help support key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
help incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
ensure compliance with all relevant regulatory requirements and internal policies
build partnership with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of teams and creating accountability with those who fail to maintain these standards
qualifications
minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
strong knowledge in the development and execution of controls
proven experience in control-related functions in the financial industry
proven experience in implementing sustainable solutions and improving processes
understanding of compliance laws, rules, regulations, and best practices
understanding of citi's policies, standards, and procedures
strong analytical skills to evaluate complex risk and control activities and processes
strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
strong problem-solving and decision-making skills
ability to manage multiple tasks and priorities
proficiency in microsoft office suite, particularly excel, powerpoint, and word
education
bachelor's / university degree or equivalent experience
the issue management officer (imo) is part of the issue management organization in mexico and reports to the ibco head banamex.
the imo is fully dedicated to issues management, and the primary purpose of this role is to facilitate communication and coordination between his / her managed business(es) and the rest of the organization, including the ogc, acting as a primary support contact for issues management related matters.
the incorporation of this role within the organization is an enabler for improvement and sustainability of the issues management practice in mexico.
this function is a seasoned professional role.
applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
integrates subject matter and industry expertise within a defined area.
requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
strong communication and diplomacy skills are required.
regularly assumes informal / formal leadership role within teams.
involved in coaching and training of new recruits.
significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and / or facilitating services to others in area of specialization.
work and performance of all teams in the area are directly affected by the performance of the individual.
additional responsibilities
participates from inception through implementation, in cross-functional or cross-business issues designed to ensure business compliance with laws, regulations, and policy requirements across key / complex risk levels
utilizes issue management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls
may support any area of the business (organizationally, regionally or product-wise) from an issue / project perspective; regular engagement with senior business level officers, legal, risk, and compliance regarding complex matters
initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs
implements solutions to improve effectiveness and results
ensures a culture of accountability, integrity and respect
works on issues / projects as assigned to support improvements
identifies and analyzes escalated problems and provides guidance for resolution
negotiates solutions and acts as a liaison with internal and external clients
monitors, researches and evaluates technological advances in the industry to identify appropriate alternatives for enhancing current department operations
evaluates cost / benefits, makes recommendations, develops and oversees implementation plans
provides judgment based on analysis of factual information in complicated and unique situations
directly impacts the area through shared responsibility for delivery of end results
implies and develops controls to prevent risk within specialized business
analyzes and identifies risk and performs analytical reporting
acts as a consultant to the businesses regarding processes & controls
drives corrective actions
provides support to business activity owners and third party risk and control functions
coordinates and assists with onsite reviews
completion of compliance documentation and onboarding activities relevant to compliance due diligence
has the ability to operate with a limited level of direct supervision
#j-*-ljbffr