Customer service
job objective:
responsible for providing customers with services such as order entry, inquiries, product advice, complaint handling, and other customer service to enhance the company's image and increase customer satisfaction.
requirements:
* completed bachelor's degree.
* marketing management or other related areas, related administration.
* advanced english.
* 1 year or more of relevant work experience.
* knowledge of marketing-related businesses.
* familiarity with business processes and product knowledge.
* proficiency in office software.
* proficiency in the use of information systems.
responsibilities:
* sign sales orders with customers in accordance with the sales contract, organize the review, and issue orders.
* send order reviews to the logistics and production departments in a timely manner, and follow up on the procurement of raw materials and production planning.
* monitor and inspect the production process to ensure timely delivery and order quality.
* monitor that orders, production, and shipments in your area of responsibility are carried out as scheduled. If there are any anomalies, communicate them and coordinate with the customer in a timely manner.
* receive and respond to customer inquiries, comments, and complaints related to after-sales services, record them in a timely manner, and coordinate with the relevant departments or individuals to resolve them.
* conduct regular follow-up visits to customers in the area to learn about their experience and new needs, keep records of these visits, and provide regular feedback to superiors.
* conduct customer satisfaction surveys in the relevant area, summarize statistical data, and present it to superiors.
* manage the customer portal and customer scorecard.
* manage, classify, and file sales contracts and other customer documents and information for the area under your responsibility.
* submit relevant weekly, monthly, quarterly, and annual reports, ensuring timeliness and accuracy.
* follow up, reconcile, and issue invoices for accounts receivable in accordance with the monthly collection plan.
* remind and follow up on past-due accounts receivable.
* complete other tasks assigned by management.
job requirements: sales, marketing, business processes, advanced english, invoices