The housekeeping administrative assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and laundry division. This position is a key position within the housekeeping organization.he/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship.the housekeeping administrative assistant supports and reports to the executive housekeeper. This position oversees all clerical and administrative functions for the housekeeping division. This includes and is not limited to the managing and maintaining of reports, performance measuring tools, reporting logs, inventory logs, internal communications, requisitioning functions, audit results management, inspection data entry, time and attendance functions and other aspects of crew management and support.this position will oversee the managing and maintaining various reports that are required to support the housekeeping and laundry operation. These reports may include and is not limited to inspection reports, time and attendance reports, general crew reports, bed bug reports, trend reports, condition reports, compliancy reports and overall operational reports.the administrative assistant will manage and maintain various logs. The logs may include and is not limited to guest resolution logs, do not disturb logs and various operational logs required to support the housekeeping operation.various schedules will be managed and maintained which may include but is not limited to training schedules, work schedules, inspection schedules and other schedules required to support the housekeeping and laundry operation.the administrative assistant will have a role in the managing and preparation of the appraisal process. This will include and is not limited to the scheduling of performance appraisals, as well as the documenting of the process as required by company policy.other duties will include and are not limited to managing the performance management tool. This will entail data entry, reporting, communicating results, and maintaining the data integrity of the tool. This position will ensure the housekeeping office is properly tidy, organized and sanitized in conjunction with the back of house sra scheduled. Additionally ensures that all office supplies are fully stocked and prepares crunch time requisitions as required.this position will fully manage the gratuity workbook with a high degree of accuracy on a per voyage basis to ensure all housekeeping employees and support team employees receive the required gratuities and/or supplemental pay. Additionally must be fully competent understanding the payroll process, the payroll breakdown and be able to provide explanation as required to any employee.this position will be fully versed on the gratuity appeal process and support the executive housekeeper with the administration piece and provide information as required to any employee.this position will fully manage the pool towel management system on the last night of the cruise and will handle guest disputes in conjunction with guest services on the last day of the cruise.this position will ensure that time and attendance database is updated daily and regularly audit and update the executive housekeeper.this position will ensure that the housekeeping notice board is kept updated at all times and that all information's on training's, voyage information and other pertinent information is communicated to the housekeeping management and crewmembers as required.this position is the gatekeeper of the housekeeping office and must provide personalized service in person and via telephone with any guest or crew member at all times.the administrative assistant will maintains a safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting workplace safety. Attends mandatory crew and guest safety drills, training activities, courses and all other work related activities as required.specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards· the ability to create various analyses', reporting and data entry.· ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the housekeeping division operation· working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. Ms office) and office equipment· good knowledge of the english language is required. Ability to speak additional languages such as spanish, preferred.