Java production support expert
we are seeking an experienced professional to join our team in the role of java l1 production support. This position will start taking user support activities and when high level of familiarity with the systems had been demonstrated, developing in java.
* resolve issues users face when operating the applications.
* analyse and investigate about issues.
* review logs to find out what the error/issue is.
* contact users to better understand an issue.
* contact other teams to help on resolving users' issues.
* maintain the support for spring mvc, apis and java microservice applications.
* implement proper unit testing, integration testing and regression testing for the developed applications.
the ideal candidate should have +1 years using core java for production support for microservices applications or +3 years as a developer for this kind of applications based on java. Additionally, spring framework experience of +2 years as a developer but preferably as a support engineer is desired.
required skills:
* relevant experience at support and programming of java api endpoints
* strong interest for production support at level 1 for microservices applications
* able to keep a fluent conversation in english, both understanding what is being told and expressing ideas clearly to the others
* taste for supporting users with it issues
* taste for analysis and investigation
* taste for collaborating with teammates and with other teams to resolve issues
hsbc offers a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
at hsbc we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico.