Responsible for servicing external and internal customer needs and proactively participating in the operation process
junior
* university degree
* from 1 up to 3 years in a similar role is preferred
key activities and general responsibilities
* receive and process orders/purchase write up
* follow up in a timely matter on a production-ready date with the supplier
* close communication with the team for approvals
* support account managers / traders with specific accounts
* answer customer inquiries
* communicate issues/challenges
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm
* work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes
knowledge required
* experience in a customer service, and commerce, local logistics environment is preferred
* proficiency in ms office
* contact management systems
* database software
* inventory software
* order processing systems preferred
* thrives and works well in tied ambiguous situations and deadline pressures well
* time management skills
* willingness to learn
* record-keeping, tracking shipping, and data analyses
* high level of initiative/proactivity
* extremely detail-oriented
* strong organizational skills and ability to multitask
* customer service mindset
* very good verbal and written english communication skill
hiring details
* prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros)
* monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
o after anniversary, 1 day to be wfh
* indefinite contract after training period
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