Responsibilitiestake ownership of your customers' technical success with the usbe a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business valueproactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achievedprovide uipath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshootingenable your customers' technical stakeholders on uipath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraintsconduct design and code reviews for select automations to reinforce and verify those best practicesperform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplinescollaborate with uipath product support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidentsprovide technical advisory to customers through webinars, demos and speaking engagementsdevelop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery qualificationsa minimum of 7+ years of professional experience in technical customer-facing rolesprevious experience with uipath or other intelligent automation products is highly desiredprior experience in technical support or technical consulting is a plusexperience with linux-based systems administration (kubernetes knowledge is a plus), windows and linux server infrastructure, it, network troubleshooting, and securitysolid background in programming, preferably .net but others are okay: c#, c++, vb, java, python or powershell as examplessaas and cloud technical background with hands-on experience in digital technologiesstrong analytical and problem-solving skillsself-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoptiondiplomacy, tact, and poise under pressure when working with customers and partnersexcellent verbal and written communication skills - english fluency is requiredexcellent presentation skills with the ability to present to a large audiencecomputer science degree (or equivalent)willingness to travel up to 25% required skillswe value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.