Descripción y detalle de las actividades
- independently solving standard tickets; support in difficult situations with guidance from supervision and collaborate with other it teams globally on ticket resolution (including external support)
- new computers preparation / replacement / disposal and support for cell phones (iphone and android) and wireless modems
- assist with installing or upgrading the production/logistics software
- preparation of reports (anti-virus, bitlocker, pc replacement plan...)
- it equipment management (maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
experiência y requisitos
at least 3 years of work within it support or related/progressive work within it.
at least 1 year in it service desk or customer facing it team is desirable.
strong customer service mindset with good troubleshooting and communication skills.
experience with mnc using a centralized governance model highly recommended.
certification and courses related to it (itilv4, comptia a+, microsoft certs,) is a plus.
beneficios
- beneficios de acuerdo a la lft
- seguro de vida
- comedor
- fondo de ahorro
- transporte
- seguro de gastos médicos
*número de vacantes* 1
*área* informática/sistemas/ti/programación/software
*contrato* permanente
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*horario*
- tiempo completo
- turno matutino
- lunes a viernes
*estudios* carrera con título profesional
*inglés *hablado: avanzado, escrito: avanzado
*disponibilidad p.
viajar* no