Director, servicenow solution architectguadalajara, mexico (relocation support available)mx$ 2mllion / gbp £76,000role overviewas a servicenow cross-platform solution architect, you'll play a pivotal role in shaping and evolving enterprise capabilities by translating strategic goals into scalable platform solutions.
this role requires deep technical expertise and a hands-on approach to architecting and delivering impactful servicenow solutions that enable complex business processes and foster organisational agility.you will be responsible for bridging technical vision with real-world implementation—ensuring the platform meets evolving business needs, supports end-user success, and aligns with enterprise architecture principles.
your ability to combine strategic thinking with engineering rigour will be critical to driving enterprise transformation and delivering tangible outcomes.key responsibilities1.
outcome-oriented solution designlead the design and implementation of lean, scalable solutions that address multi-faceted business challenges.
prioritize technical quality and business value, using a pragmatic approach to deliver well-governed, sustainable architectures.2.
technical leadershipserve as a senior architect and champion for the servicenow platform, maintaining architectural integrity and ensuring solutions adhere to enterprise standards, including security, reliability, and performance.
develop solution blueprints and oversee their integration into the broader technical ecosystem.3.
engineering excellencebring hands-on experience and technical credibility to the team.
engage directly with engineers throughout the delivery lifecycle, contributing to velocity and quality by offering technical guidance, code and configuration support, and ongoing mentorship.
actively contribute to the reduction of tech debt and foster continuous improvement.4.
customer-focused engineeringcollaborate closely with business users and product teams to ensure the platform is delivering real value.
support rapid prototyping and iterative delivery that responds to evolving user needs and feedback.5.
agile and incremental deliveryadvocate for delivering value through fast, focused iterations.
navigate ambiguity with a test-and-learn mindset, refining solutions based on evidence, not excessive planning.6.
cross-functional integrationwork collaboratively with product, experience, security, infrastructure, and delivery teams to ensure solutions are feasible, valuable, and user-friendly.
encourage diverse perspectives to drive smarter design and better decision-making.7.
advanced technical capabilityapply deep knowledge of software engineering principles, including devsecops, ood/oop, agile frameworks, and modern delivery practices.
model best practices in platform architecture, integration design, and continuous improvement.8.
business domain alignmentquickly build an understanding of key functional domains to tailor solutions that align with strategic and operational needs.
translate requirements into viable designs, bridging gaps between technical and non-technical stakeholders.9.
influential communicationpresent complex technical ideas with clarity and impact.
engage stakeholders across all levels with compelling narratives and well-reasoned arguments that support strategic decisions and drive consensus.10.
collaborative co-creationfoster an inclusive and high-trust environment.
encourage joint ownership of outcomes, align teams around shared goals, and maintain momentum through collaboration across organisational levels.essential skills and experienceservicenow expertise: strong hands-on experience with servicenow core platform capabilities, particularly around solution design and implementation.customer engagement: confident in leading workshops, managing requirements, and influencing platform strategy with internal stakeholders.strategic thinking: demonstrated ability to assess complex challenges and deliver solutions that drive long-term business value.ux sensibility: committed to delivering intuitive, accessible, and productive user experiences.analytical rigor: experienced in mapping workflows, analysing process gaps, and defining clear requirements.certifications: servicenow certified master architect or certified technical architect, and certified system administrator are required.leadership & influence: proven ability to guide senior stakeholders and cross-functional teams through change and transformation.technical toolkit: skilled in integration design, architecture modelling, and modern web technologies (javascript, html, xml, web services, bootstrap, css).desirable experiencethe ideal candidate brings over 8 years of hands-on servicenow expertise, with broader technical experience spanning more than a decade.
familiarity with ai integration into business workflows - such as using intelligent automation, data-driven insights, or smart decisioning tools - is a plus.working culturewe believe that great ideas emerge from dynamic, cross-disciplinary collaboration.
while we offer flexibility, our hybrid working model supports in-person engagement - typically three days per week in the office - to enable fast-paced problem-solving, relationship building, and innovation.
we champion curiosity, agility, and bold thinking as the foundations for transformative outcomes