Ms dynamics support analyst
through the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a technical support analyst to fulfil the business-critical vacancy for our global ms dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver ms dynamics across the globe and for providing support for up to 3000 users based across north and latin america, europe and asia. The role is in a great team with lots of scope for progression and training.
* supporting and managing tickets related to microsoft dynamics 365
* monitor and troubleshoot issues related to the integration between ms dynamics and other applications.
* execute any support related activities focusing on resolving issues reported by users withing the established sla.
* problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.
* you will be expected to provide out of hours support on a rotational basis as required alongside the existing team members.
* you will need to be flexible as some of planned work that cannot be carried out during normal business hours.
* flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.
* previous experience with support tools, preferably servicenow as well as jira
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