Vacante - idoneus talent, miguel hidalgo, ciudad de méxico
si eres recién egresado en mercadotecnia, administración de empresas, relaciones comerciales o afín y tienes 1 año de experiencia en atención al cliente y quieres empezar tu carrera profesional, esta vacante es para ti.
Estamos buscando un colaborador para customer service en un despacho contable.
Ofrecemos
$12,000 mensuales
prestaciones de ley
actividades
manejar consultas, resolver quejas y proporcionar información sobre los productos y servicios
interacción con clientes
atención por teléfono, correo electrónico y chat en vivo
manejo de crm
mantener registros de clientes
proporcionar comentarios a la gerencia sobre problemas recurrentes de los clientes
proporcionar información detallada de los servicios y productos
procesar cotizaciones, realización de pedidos y seguimiento
zona a laborar: lomas de chapultepec, monte urales
horario: lunes a viernes de 9 am a 6 pm. Y posibilidad de esquema mixto ocasionalmente.
Nivel de educación deseada: superior - titulado
nivel de experiencia deseada: nivel medio
función departamental: atención al cliente
industria: contabilidad
vacante – tres r, miguel hidalgo, ciudad de méxico
solicitamos agentes customer service en cdmx.
Beneficios
sueldo base mensual con pagos quincenales
prestaciones de ley de manera inmediata
capacitación de l-v pagada al 100% por dos meses
bono de productividad hasta el 30% sobre sueldo
apoyo económico de transporte
¡5 días laborales! 1 día libre en fin de semana + 1 entre semana.
Solo requieres
bachillerato concluido (indispensable)
inglés conversacional
experiencia mínima de 6 meses en call center atención a clientes bilingüe
zona a laborar: cdmx, miguel hidalgo
nivel de educación deseada: media superior
nivel de experiencia deseada: nivel inicial
función departamental: atención al cliente
industria: telecomunicaciones
habilidades:
asesor telefónico
bilingüe
inglés
accounts payable supervisor – customer service (ey)
job title: customer service supervisor
reports to: customer service manager
position summary:
the call center customer service supervisor is focused on delivering exceptional customer service to all stakeholders including ey client service employees, us finance, the americas people team (apt), the enterprise support services (ess) community and external parties with transactional finance inquiries. The supervisor is the point of escalation for urgent matters or for issues that cannot be resolved by the customer service representative. In addition, the supervisor will work with internal stakeholders to provide awareness of policy and policy education. The supervisor is responsible for projects identified by managers, supervisors and/or us finance leaders. The supervisor should have a continuous improvement mindset used to identify and lead projects that implement these improvements.
Supervise an inbound call center and a centralized mailbox for finance-related queries in accordance with established department and firm policies, procedures, and service level agreements (slas). This includes assisting the manager with tactical planning, monitoring results and established benchmarks, and to meet department goals.
Essential functions of the job
provides direct supervision of representatives to achieve key performance indicators (kpis) with a focus on quality assurance (qa), schedule adherence, and employee satisfaction
develops and creates reports from internal call management system and analyze metrics to make recommendations
develops representatives through ongoing coaching, mentoring, and training
provides a positive work environment that fosters teamwork and promotes employee retention
develops and inspires a team of customer service representatives
challenges existing processes and approaches; prioritizes and manages the implementation of department initiatives and projects that improve operational efficiency, effectiveness, internal controls, and/or customer service
implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or excellent customer service
creates reports, reviewing customer service analytics and kpi metrics to identify customer service trends and provide improvement recommendations
uses observations made while supervising representatives and having discussions with stakeholders to improve processes and provide policy related recommendations to leaders and the business
assists the manager in data-driven decision-making management approach by preparing reports (powerbi) and data analysis
assists the manager by providing innovative process improvement ideas for automation and new technologies adoption
analytical/decision making responsibilities
supporting our internal partners/employees to navigate through our complex finance systems, policies, and procedures
frequently educating our partners/employees on policies and procedures
supporting our partners/employees to have a better user experience with our complex finance systems
challenges existing processes and approaches and drives strategic innovative suggestions
implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or excellent customer service
approves operational policies and procedures
approves benchmarks and/or kpi measurement programs
provides leadership in analyzing resolving and determining root causes of complex issues
knowledge and skills requirements
requires advanced knowledge of finance policies and procedures
advanced proficiency with firm standard technology including windows, excel, word, outlook and our financial sap systems
ability to anticipate clients’ needs based upon trend information and client dialogue, and facilitate enhancements where appropriate
resolves client issues proactive and timely
approve work stream procedures and staff training to minimize disruption of services
effectively prioritizes responsibilities and manages multiple competing priorities
experienc
customer service representative – ey (gds mex)
about the job
position summary
job requirements:
high school diploma or equivalent required
specific knowledge of finance & accounting is preferred
approximately 0-7 years of related experience preferred
customer service call center experience preferred
100% fluent in english in both written and verbal forms. (mandatory).
Essential functions of the job
performs duties and responsibilities with limited supervision in accordance with department policies and procedures
provides call center support to ey personnel and external parties regarding finance transactions
escalates calls to leadership as appropriate
documents inquiries and resolution status
identifies process issues and suggests solutions
assists with special projects as requested
meets production volume and quality standards as outlined by department management
act as a mentor, trainer, and knowledge resource to less experienced staff
collaborate and knowledge-share best practices to improve department efficiencies
act as a point of escalation for urgent matters
analytical/decision-making responsibilities
understands the firm’s business, organization structure, and finance operations
frequently educating our partners/employees on policies and procedures
knowledge and skills requirements
ability to research, analyze, interpret, and document customer inquiries
understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
highly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy
exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job
proficient with firm standard technology including microsoft office and microsoft outlook
bs/ba degree in business management, finance, accounting, or equivalent experience is a plus
supervision responsibilities
this position reports to the customer service supervisor.
Other requirements
working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
What we offer
at ey, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help ey become even better, too.
Trabajo remoto / solo dos primeras semanas presencial en santa fe cdmx
idiomas: 100% alemán (deseable nativo)
inglés y español avanzado
escolaridad: lae o afín.
Campaña enfocada a empresa internacional dentro del ramo multinível. Experiencia: 3 años como supervisor de call center teniendo gente a cargo.
Sueldo: 20,000 más prestaciones superiores a la ley
horarios: de acuerdo a la necesidad en mercado alemán / entre 1 am a 1pm de lunes a viernes.
Tipo de puesto: tiempo completo
sueldo: $20,000.00 - $25,000.00 al mes
experiencia:
supervisor de call center en alemán: 2 años (obligatorio)
idioma:
alemán (obligatorio)
español (obligatorio)
inglés (obligatorio)
lugar de trabajo: empleo remoto
customer service representative – associate ey (gds mex 1)
about the job
position summary:
job requirements:
high school diploma or equivalent required
specific knowledge of finance & accounting is preferred
approximately 0-7 years of related experience preferred
customer service call center experience preferred
100% fluent in english in both written and verbal forms. (mandatory).
Essential functions of the job:
performs duties and responsibilities with limited supervision in accordance with department policies and procedures
provides call center support to ey personnel and external parties regarding finance transactions
escalates calls to leadership as appropriate
documents inquiries and resolution status
identifies process issues and suggests solutions
assists with special projects as requested
meets production volume and quality standards as outlined by department management
act as a mentor, trainer, and knowledge resource to less experienced staff
collaborate and knowledge-share best practices to improve department efficiencies
act as a point of escalation for urgent matters
analytical/decision-making responsibilities:
understands the firm’s business, organization structure, and finance operations
frequently educating our partners/employees on policies and procedures
knowledge and skills requirements:
ability to research, analyze, interpret, and document customer inquiries
understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelineshighly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy
exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job
proficient with firm standard technology including microsoft office and microsoft outlook
bs/ba degree in business management, finance, accounting, or equivalent experience is a plus
supervision responsibilities:
this position reports to the customer service supervisor.
Other requirements:
working hours, flexible work arrangements, and time off may be limited during specific times due to business demands. All overtime must be approved in advance.
What we offer:
at ey, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help ey become even better, too.
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