Job opportunity
we are looking for a dedicated professional to lead our business operations in emerging markets. This role requires strategic thinking, strong communication skills, and the ability to build trust-based relationships with diverse communities.
the ideal candidate will have experience managing high-growth environments, developing growth strategies, and optimizing operations. They should be fluent in english and spanish, and have a strong network in the latin american diaspora.
this is a unique opportunity to join a rapidly growing fintech company and make a significant impact on reducing inequity in emerging markets.
key responsibilities
* develop and execute comprehensive growth strategies for emerging markets
* owning the p&l for specific corridors from beginning to end
* building trust-based relationships with diaspora communities through in-person and online communication
* conducting customer research with transfer senders on a regular basis
* initiating, negotiating, and building partnerships with community associations and organizations
* setting up offline and online advertising campaigns
* sourcing and leading community ambassadors and influencers
* managing agencies for paid, creatives, events
* managing customers crm
* optimizing operations with help from product, ops, and eng teams
requirements
* fluency in english and spanish
* based in or willing to relocate to nyc/nj metro area / mexico city / bogota
* 6-8 years of experience in high growth-environment such as startups, marketing, scale-ups or similar relevant experience
* experience managing influencers and ambassadors within latin american communities, and experience in offline and performance marketing preferred
* knowledge and networks in the latin american diaspora, and you feel comfortable hitting the streets and getting people to use the taptap send app
* bachelor's or master's degree
* growth and owner mindset: familiarity with customer acquisition channels and proven success in hitting targets.
* analytics: experience using data to guide decisions and optimize growth efforts
* metrics-driven: strong focus on tracking and improving performance, always aiming to beat challenging and ambitious targets
* extra plus if proven experience managing a p&l (being responsible for delivering targets on revenue/sales growth and profitability improvement)
* strong business development/partnerships background is a plus