Responsibilities
1. handling customer support calls and service requests
2. end-user support for computers, operating systems and applications, network connectivity, printers, and peripherals
3. ticket management and documentation within the support system
4. interaction and escalation with vendors and higher-level support teams
5. reviewing and updating documented information
qualifications
1. english: advanced
2. portuguese: advanced
3. location: remote position; candidates may be based anywhere in brazil
4. work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends
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