Descripción y detalle de las actividades
purpose and scope: this position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to fresenius medical care in a timely manner. This position will also assist with asset reporting for internal and external stakeholders. Principal duties and responsibilities: - process return authorizations in erp system for equipment and disposables products as requested by customers, technical support, clinical specialists, customer service, and other sources. - process customer orders for replacement equipment and disposables products as requested. - update crm system with serial #'s for swapped equipment. - respond to inquiries from patients, nurses, internal and field sales organizations. - create ad hoc asset reports. - coordinate with third-party carriers the swap-out of equipment at patient homes. - issue pick-up instructions to appropriate carriers as required based on type of return/swap. - follow-up on all outstanding returns to ensure the timely return to fresenius medical care. - research customer assets pin history. - maintain return reports/statistics and publish to management on a regular basis. - other duties as assigned.
Experiência y requisitos
*número de vacantes* 1
*área* almacén
*contrato* permanente
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*estudios* carrera tecnica
*sexo* indistinto
*disponibilidad p. viajar* no