*remote* we're on a mission to revolutionize youth organization management. As a social impact edtech startup, we help youth programs and school districts simplify operations so they can focus on what matters most: engaging students and changing lives! We’re looking for a passionate customer success representative to join our growing team. If you’re driven by purpose, thrive in a fast-paced environment, and love helping people succeed, we want you on board!The role: customer success representative the customer success representative (“copilot”) plays a vital role in supporting our customers’ success on the hq platform. You’ll work alongside a customer success consultant to provide hands-on support, proactive communication, and implementation assistance for youth organizations and schools districts.this is a remote role blending customer support, account management, and technical setup. Idóneo for someone who loves helping people, solving problems, and making a real impact!Key responsibilities:1. Customer implementation & setup ● support activity and session creation within customer accounts ● assist with imports, data updates, and onboarding setup tasks ● help customers configure attendance tracking, payments, and forms ● lead training sessions to empower clients in maximizing the benefits of our platform. ● ensure a smooth transition onto our platform 2. Proactive copilot support ● partner with a customer success consultant to stay connected with the assigned customers● send follow-up messages, reminders, and updates to maintain strong relationships ● document notes, track progress, and update clickup and hubspot to reflect account health ● monitor customer engagement and flag potential risks or support needs early 3. Customer support & troubleshooting ● manage customer support tickets and requests with empathy and efficiency ● diagnose and resolve platform questions or issues (registrations, attendance, payments, etc.) ● communicate clearly with customers and internal teams to ensure timely solutions ● contribute to the creation and maintenance of a comprehensive knowledge base, ensuring valuable resources are available to clients. ● actively gather client feedback to inform continuous improvement, acting as a liaison between clients and our development team.requirements:● english with excellent written and verbal communication skills ● strong problem-solving skills and the ability to think on your feet ● strong organizational skills and attention to detail ● empathetic, proactive, and eager to help others succeed ● comfortable using live chat, zoom, and other support tools ● a genuine passion for delivering exceptional customer experiences and ensuring client success. ● collaborative mindset with the ability to work seamlessly within a dynamic team environment. ● tech-savvy with experience managing multiple systems and customersschedule: ● this is a full-time remote position. Availability required from monday to friday, 9:00 am to 5:30 pm eastern standard time (est). ● willingness to provide occasional support during weekends based on customer needs. J-18808-ljbffr