About four seasons
four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: laid-back luxury meets bucket-list adventure on this undiscovered east cape of los cabos. A place for those with a taste for the undiscovered and the extraordinary, our east cape location on mexico’s baja california peninsula is the epicentre for adventure. Swim in the most expansive beach in los cabos or set sail from our private marina on the sea of cortez, coined “the aquarium of the world” by famed oceanographer jacques cousteau.
Four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About four seasons resort and residences los cabos at costa palmas
four seasons resort and residences los cabos, at costa palmas, located in la ribera, will be part of the exclusive costa palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the sea of cortez. Los cabos has long been a favorite destination for luxury travelers and is a natural fit for four seasons as we expand our presence in mexico. We look forward to welcoming our guests from around the world to experience four seasons\' legendary quality and service while discovering the richness and beauty of baja\'s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.
Learn more about four seasons resort and residences los cabos at costa palmas:
hotel site: https://www.fourseasons.com/es/loscabos/
instagram: #fsloscabos
about the role of the residential services coordinator
the residential services coordinator responds to a wide range of homeowner requests by accurately identifying each resident’s needs and inquiries. The role provides personalized recommendations and thoughtful touches to ensure exceptional resident satisfaction while adhering to all four seasons policies and service standards. In addition, this position supports the residential leadership team with the daily administrative and operational functions of the division.
What you will do
coordinating and maintaining administrative organization within the department.
Preparing and tracking daily labor reports and other operational documentation.
Assisting with pre-arrival processes, ensuring residences are fully prepared according to four seasons standards before homeowner or guest arrivals.
Reconciling, reviewing, and following up on work orders and the billing process for any in-house services provided to homeowners, ensuring accuracy and timely completion.
What you bring
fluency in both spanish and english is required.
Bachelor’s degree in hospitality management, business administration, property management, or a related field (preferred).
1–3 years of experience in hotel/resort operations, property management, or residential services.
Proven experience in guest relations, concierge services, or facilities management is highly desirable.
A minimum of 2 years of experience in luxury residences or a similar high-end environment is considered an asset.
Proficiency in opera system is required.
Strong computer skills, with the ability to effectively operate property management and guest service systems.
Excellent interpersonal and communication skills, with the ability to engage effectively with guests and team members.
High level of cross-cultural sensitivity and a strong customer service orientation.
A guest-centric mindset, with a deep understanding of the importance of personalized service and guest preferences.
What we offer
compensation: highly competitive salaries as well as an annual incentive plan for managerial roles at department head level
transport: shuttle service from san lucas and san jose del cabo to the resort
uniforms: complimentary dry cleaning for employee uniforms
training & development: in-house training workshops for line and management employees
recognition: employee service awards as well as employee of the month & employee of the year awards
service culture
four seasons consistently ranks among the world\'s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
Learn more by visiting us at
company site: www.fourseasons.com
our careers: https://careers.fourseasons.com/us/en
linkedin: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
facebook: https://www.facebook.com/fourseasonsjobs
twitter: https://twitter.com/fourseasonsjobs
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