Overview
IT Manager, EDI/B2B Services. As the IT Manager for EDI/B2B Services, you'll oversee support and projects for EDI/B2B in your assigned zone (North America, European Union, or Australia/New Zealand/Japan). You'll work with the Team Lead, other IT Managers, and other Kraft Heinz teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.
Responsibilities
Lead daily EDI/B2B operations, ensuring optimal system performance and security
Manage and develop a team of IT professionals and contractors
Implement global policies and best practices for regional EDI/B2B services
Coordinate with integral support teams to maintain efficient follow-the-sun support
Engage with stakeholders to gather requirements and develop aligned technical solutions
Prioritize business demands with regional IT Capability Leads
Facilitate stakeholder status update meetings
Manage regional EDI/B2B projects from initiation to delivery
Track and report on projects and metrics using ServiceNow
Manage EDI/B2B service contracts, including negotiations and procurement processes
Ensure compliance with relevant regulations and organizational standards
Develop and maintain SOPs and technical documentation
Foster a culture of continuous learning and knowledge sharing
Implement training programs to enhance teams’ capabilities
Requirements
Proven experience in managing B2B/EDI technologies and processes
Strong leadership and people management skills
Excellent communication and stakeholder management abilities
Proficiency in ServiceNow for project tracking and reporting
Strong problem-solving and decision-making skills
Excellent organizational and time management skills, business acumen
Commitment to knowledge sharing and continuous improvement
As IT Manager, you'll be crucial in ensuring seamless EDI/B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.
Location
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Manufacturing
Industries
Food and Beverage Services
Manufacturing
Food and Beverage Manufacturing
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